About us:

Founded in 2018, Causaly accelerates how humans acquire knowledge and develop insights in Biomedicine. We enable researchers and decision-makers to discover evidence from millions of academic publications, clinical trials, regulatory documents, patents and other data sources in minutes.

Using our AI technology, we are developing the world’s biggest knowledge platform in Biomedicine powered by a high-precision Knowledge Graph.

We work with some of the world's largest biopharma companies and institutions on use cases spanning Drug Discovery, Safety and Competitive Intelligence. You can read more about how we accelerate knowledge acquisition and improve decision making in our blog posts here:
Blog - Causaly

We are backed by top VCs including Index Ventures, Pentech and Marathon.

About the role:

You will work in the Revenue Operations team supporting our internal stakeholders in the Marketing, Sales and Customer Success teams. This role will provide the operational excellence, data analysis and insight needed to enable our customer-facing teams to rapidly scale operations as our customer base grows. A focus will be creating and managing tools to increase process efficiency, including implementing and managing CRM tools to maximise opportunities and customer relationships.

What you’ll be doing:

• Identifying the company's tooling needs and managing and building an industry-leading tech stack that fully leverages automation
• Managing the procurement, installation, and configuration and enabling our customer-facing teams to leverage existing tools
• Proactively looking for and proposing solutions to bottlenecks and inefficiencies in our operations
• Supporting the synergy of various data sources to provide a seamless picture of our lead to customer journey
• Providing business intelligence via reporting, dashboard design, and white space analysis to convert the data you capture into actionable insights
• Bringing quality and consistency to all of our processes including post-sales customer interactions
• Maintaining a consistent feedback loop with the GTM leadership team on customer journey and success
• Managing the licensing and maintenance of all software tools and applications

What we’re looking for:

• You have experience launching new tooling, integrating it within the existing tech stack, training users and driving utilisation/adoption
• You have experience of working within a Revenue Operations team to maintain a solid operational tech stack to support our GTM operations
• You have experience supporting customer-facing roles to build and improve playbooks in order to standardise internal processes
• You have experience in how technology can accelerate and scale Revenue Operations in a rapidly growing B2B environment
• You have a data-driven, highly analytical approach to work with excellent attention to detail
• You are experienced in delivering regular, reliable reporting on critical business metrics to internal & external stakeholders
• You are able to manage a backend user licencing system (proprietary system)
• You have strong creativity, critical thinking and problem-solving skills, and enjoy ‘outside of the box’ when faced with new challenges
• You are excited to work in a hybrid working environment and be present in our central London office at least 3 times a week
• Exposure to a wider tech stack including but not limited to: Hubspot, Planhat, Pendo, Loom, Gong
• A drive to continuously develop yourself and others around you
• Passion for B2B startup growth journeys and a desire to be a builder
• 1-2 years of experience in a operational role

What we’d love to see:

• Exposure to a wider tech stack including but not limited to: Hubspot, Planhat, Pendo, Loom, Gong
• A drive to continuously develop yourself and others around you
• Passion for B2B startup growth journeys and a desire to be a builder
• 1-2 years of experience in a operational role

• Competitive compensation package
• Private medical insurance (underwritten on a medical health disregarded basis)
• Life insurance (4 x salary)
• Individual training/development budget through Learnerbly
• Individual wellbeing budget through Juno
• 25 days holiday plus public holidays and 1 day birthday leave per year
• Hybrid working (home + office)
• Potential to have real impact and accelerated career growth as an early member of a multinational team that's building a transformative knowledge product

Be yourself at Causaly... Difference is valued. Everyone belongs.

Diversity. Equity. Inclusion. They are more than words at Causaly. It's how we work together. It's how we build teams. It's how we grow leaders. It's what we nurture and celebrate. It's what helps us innovate. It's what helps us connect with the customers and communities we serve.

We are on a mission to accelerate scientific breakthroughs for ALL humankind and we are proud to be an equal opportunity employer. We welcome applications from all backgrounds and fairly consider qualified candidates without regard to race, ethnic or national origin, gender, gender identity or expression, sexual orientation, disability, neurodiversity, genetics, age, religion or belief, marital/civil partnership status, domestic / family status, veteran status or any other difference.