User Intelligence Expert



Athens, Greece
Posted on Friday, July 28, 2023

Founded in 2018, Causaly accelerates how humans acquire knowledge and develop insights in Biomedicine. We enable researchers and decision-makers to discover evidence from millions of academic publications, clinical trials, regulatory documents, patents and other data sources… in minutes.

Using our AI technology, we are developing the world’s biggest knowledge platform in Biomedicine powered by a high-precision Knowledge Graph.

We work with some of the world's largest biopharma companies and institutions on use cases spanning Drug Discovery, Safety and Competitive Intelligence. You can read more about how we accelerate knowledge acquisition and improve decision making in our blog posts here:

We are backed by top VCs including Index Ventures, Pentech and Marathon.

The Role:

We are currently seeking a highly motivated and skilled User Intelligence Expert to join our Scientific Affairs department. As a User Intelligence Expert, you will play a crucial role in gathering insights on our users, utilizing data to make informed decisions, and presenting valuable information to various teams and departments. This position reports directly to the Director of Scientific Affairs and offers an exciting opportunity to contribute to our organization's success.


  • Conduct regular searches and analysis to gather valuable insights on our users.
  • Maintain and update internal systems with user-related information to ensure data accuracy and accessibility.
  • Design and conduct customer surveys to gather relevant data and gain deeper insights into user behaviour and preferences.
  • Utilize gathered insights to make informed decisions and strategic plans, contributing to the organization's overall growth and success.
  • Present user intelligence findings and recommendations to other teams and departments, fostering collaboration and informed decision-making.


  • BSc in Biomedical Sciences, providing a solid foundation in scientific principles and knowledge.
  • Proficiency with digital tools as an end user, with the ability to quickly adapt to and embrace new technologies.
  • Exceptional time-management skills, enabling efficient handling of multiple tasks and priorities.
  • A critical-thinker and problem-solver, able to analyze data, and draw meaningful conclusions.
  • Self-motivated with the ability to deliver consistently and autonomously.
  • Ability to work in a team with diverse backgrounds and collaborate effectively.
  • Excellent command over English language
  • MSc in Drug Discovery/Development or equivalent working experience
  • Good understanding of the pharma industry workflows

Good to have:

  • MSc in Drug Discovery/Development or equivalent working experience
  • Good understanding of the pharma industry workflows
  • Competitive salary
  • Apple, Lenovo or Dell equipment (based on your OS preference)
  • Annual training budget for professional development (e.g. books, video tutorials)
  • Excessive sick-leave package
  • Plenty of opportunity to take on more responsibility as we grow
  • Be part of a multinational, diverse and exceptional team to build a transformative knowledge product that has real impact

Causaly welcomes applications from all backgrounds. We are committed to diversity regardless of gender, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.